Measuring What Matters: Patient Experience and Complexity
Wed, 07 May
|Online via Microsoft Teams
This Grand Round explores validated patient experience tools and practical complexity scoring for safer Hospital in the Home care.
Time and location
07 May 2025, 12:30 pm – 1:30 pm AEST
Online via Microsoft Teams
About the event
This Grand Round brought together expert perspectives on two foundational elements of high-quality Hospital in the Home (HITH) practice: understanding the patient experience and accurately assessing clinical complexity.
A/Prof Penelope Bryant
Validation of Patient Experience Measures
A/Prof Bryant presented findings from her work developing and validating the Hospital in the Home Questionnaire (HHQ) – a purpose-built tool designed to capture the patient voice and evaluate experience in HITH programs. Her insights highlighted how structured feedback can inform service design, quality improvement, and patient-centred care.
Dr Sarah Jame
Complexity Scoring in HITH
